Patient Service Representative II

Quick Facts

• Role: Patient Service Representative II

• Setting: Outpatient medical facility

• Focus: Patient check-in, scheduling, intake, EHR updates, and privacy/compliance

Description

Serve as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, update the Electronic Health Record (EHR), and complete intake steps such as healthcare and insurance forms and payment collection. You will ensure appropriate handling of Protected Health Information (PHI) and maintain privacy and safety while delivering optimal patient care.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update the EHR

• Facilitate completion of healthcare and insurance forms

• Collect payments for services

• Maintain patient confidence and effective communication with patients, families/support groups, and healthcare providers

• Follow organizational and regulatory privacy and safety requirements

• Perform department-specific tasks and/or orient other staff as needed

Requirements

• High school diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures, and patient billing

• Ability to interpret varied data/instructions (written, oral, diagram, schedule)

• Strong written and verbal communication skills

• Well-developed time management and organizational skills; ability to prioritize and meet deadlines

• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team in a fast-paced environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Commitment to protecting each patient’s Protected Health Information (PHI)

• Ability to collaborate with peers and other staff to achieve departmental and corporate objectives

Benefits

Comprehensive benefits package (benefits available).