Patient Services Representative II (Orthopedics)

Quick Facts

• Role: Patient Services Representative II (Orthopedics)
• Setting: Outpatient facility
• Schedule: Full-time, Days (Monday–Friday)
• Weekly hours: 40

Description

Serve as the first point of contact for orthopedic patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). You will also manage intake processes such as completing healthcare and insurance forms, collecting payments, and supporting patient confidence through effective communication.

Responsibilities

• Greet patients and perform check-in
• Verify patient information
• Schedule appointments
• Update EHR with current patient information
• Complete intake procedures (healthcare/insurance forms)
• Collect payments for services
• Communicate effectively with patients, families/support groups, and healthcare providers
• Follow organizational and regulatory requirements to ensure privacy and safety
• Protect patient Protected Health Information (PHI)
• Perform department-specific tasks and/or orient other staff as needed

Requirements

• High school diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and patient billing
• Ability to interpret varied data and instructions
• Strong written and verbal communication skills
• Time management and organizational skills to prioritize work and meet deadlines
• General computer knowledge (Microsoft Office Suite)
• Ability to work independently and collaboratively with a team
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to maintain privacy of PHI

Benefits

• Benefits available (Yes)