Key Holder

Quick Facts

• Role: Part-time Key Holder

• Availability: at least 3 days per week (20 hours total), including one weekend day

• Holidays: required for peak holiday shifts

Description

Provide high-level customer service and support studio operations, including class check-in assistance, front-desk teamwork, retail product knowledge, and maintaining the studio’s clean and welcoming environment. Assist Studio Management with daily studio tasks and projects, help train new front desk staff, and maintain the studio’s distinct aesthetic and culture. Maintain a positive, proactive attitude in a fast-paced setting.

Responsibilities

• Deliver high-level customer service and hospitality

• Assist Studio Management with daily studio tasks and projects

• Support instructors with the class check-in process

• Work cohesively with studio staff to ensure efficiency and camaraderie

• Assist in training and coaching new front desk hires

• Maintain product knowledge for studio retail operations

• Uphold the studio’s aesthetic, appearance, atmosphere, and culture

• Perform studio cleaning and prepping (bikes, weights, floors, mirrors)

• Clean common areas (front desk, lockers, retail shelves, office, hallways)

• Clean bathrooms and changing rooms

Requirements

• Customer service experience

• Ability to prioritize and multitask in a fast-paced environment

• Willingness to initiate tasks and perform duties without direction

• Excellent communication skills with diverse personalities

• Outstanding customer service and problem-solving skills

• Positive, can-do attitude

• Friendly and professional phone and email etiquette

• Superior organizational skills

• At least 3 days of weekly availability totaling 20 hours, including one Saturday or Sunday

• Availability for peak holiday shifts

Benefits

Not specified in the provided posting.