Key Holder (Front Desk & Studio Support)

Quick Facts

• Part-time Key Holder role with studio-front support and customer service responsibilities
• Availability: 20 hours/week across at least 3 days, including one Saturday or Sunday
• Expected to cover peak holiday shifts

Description

Provide high-level customer service and hospitality while assisting studio management with daily tasks and projects. Support instructors with a smooth class check-in process, help train new front-desk staff, maintain retail product knowledge, and uphold the studio’s atmosphere and culture. Perform regular studio cleaning and prepping duties, including exercise equipment, common areas, and changing rooms.

Responsibilities

• Deliver high-level customer service and hospitality to clients
• Assist studio management with daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Support instructors to ensure successful class check-in
• Work cohesively with all studio staff for efficiency and camaraderie
• Assist in training/coaching new hires for front desk
• Maintain product knowledge for studio retail operations
• Maintain the studio’s distinct aesthetic, appearance, atmosphere, and culture
• Clean and prep the studio, including exercise equipment, floors, and mirrors
• Clean common areas: front desk, lockers, retail shelves, office, and hallways
• Clean bathrooms and changing rooms

Requirements

• Customer service experience
• Ability to prioritize and multitask in a fast-paced environment
• Willing to initiate tasks and perform duties without direction
• Excellent communication skills with a wide range of personalities
• Outstanding customer service and problem-solving skills
• Positive, can-do attitude
• Friendly and professional phone and email etiquette
• Superior organizational skills
• Availability: at least 3 days/week totaling 20 hours with one weekend day
• Willingness to cover peak holiday shifts