Front Desk Associate

Quick Facts

• Role: Front Desk Associate

• Focus: Member and guest services at a fitness club front desk

Description

Front Desk Associates provide energetic, high-quality member and guest services by greeting visitors, handling phone inquiries, scanning membership IDs, and supporting account updates. The role includes maintaining a clean reception area, assisting other departments, and touring prospective members. Shifts may vary across opening, closing, and mid-day schedules.

Responsibilities

• Professionally greet members and guests

• Scan membership IDs upon members’ entrance

• Answer phones professionally

• Respond to member questions, concerns, and discrepancies

• Update members’ accounts if needed

• Maintain an orderly and clean work area

• Work opening, closing, and mid-day shifts

• Tour members

• Provide the highest level of customer service to members, prospective members, and guests

• Aid other departments with related tasks

Requirements

• Minimum 1 year of customer service or related experience

• High school diploma/GED or equivalent work experience

• Reliable, professional, computer literate, energetic, and friendly

• Preferably interested in health, fitness, and/or sports

• Friendly, vibrant, and outgoing

• Effective communication in person, via email, and via phone

• Ability to perform essential physical requirements (standing for long periods; constantly walking; squatting, stooping, reaching, bending above/below shoulder height)

• Ability to push, pull, and lift up to 50 lbs at a time

• Legal right to work in the United States

Benefits

• Complimentary club membership

• Perks and incentives with products and services, including Personal Training, Pilates, Spa, and Shop