Catering Associate (Patient Food Services)

Quick Facts

• Part-time: 24 hours per week
• Evenings: 2:00 PM–8:00 PM or 2:30 PM–8:30 PM
• Works every weekend and holidays
• Pay: $21.65/hour (+ $0.97/hour shift differential)
• Non-exempt role: eligible for overtime

Description

The Catering Associate supports the Department of Food & Nutrition by providing patient meal service, including taking menu selections, assembling trays, and delivering and retrieving patient trays. The role emphasizes timeliness, accuracy, safe food handling, and patient satisfaction through catering rounds, service recovery, and professional communication. You will follow Best Patient Experience Philosophy, infection control policies, HIPAA, and patient identification guidelines.

Responsibilities

• Follow oral and written policies and multi-step procedures
• Take patient menu selections prior to each meal
• Adhere to diet and allergy restrictions; answer diet questions and provide approved alternatives when required
• Assemble trays from menu tickets accurately and on time
• Follow tray presentation and condiment standards
• Deliver trays to patients and visitors; retrieve trays from patient rooms within one hour of service
• Conduct catering rounds to support patient satisfaction
• Maintain infection control and food safety practices
• Observe HIPAA and patient identification guidelines
• Clean and sanitize coffee carts daily; complete assigned shift-end and detail cleaning
• Deliver floor stock daily according to pars; rotate stock per food safety procedures
• Document floor stock, tray, and other deliveries for accounting/quality
• Record daily refrigeration temperatures in patient pantries that contain floor stock
• Maintain galleys in a safe, clean, organized manner
• Operate equipment properly and report damaged or unsafe equipment
• Maintain supplies and equipment; portion, date, and store food
• Complete required training, in-services, and surveys
• May assist in dishroom or server roles as needed; follow the break schedule unless directed
• Assist in orientation of new employees and perform other assigned duties

Requirements

• Two years of service experience
• Good interpersonal and communication skills
• Positive, friendly demeanor during peak service times with focus on timeliness, accuracy, and service excellence
• Complete “Catering to You” training modules and pass the competency test

Benefits

• Benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
• Benefits eligibility depends on employment classification (details available via the employer benefits page)