CRM Campaign Specialist

Quick Facts

• Role: End-to-end CRM email campaign setup, QA, and execution
• Location/Term: Boston, MA • 12 months (Jan–Dec 2027)

Description

Own the end-to-end setup, QA, and execution of CRM email campaigns to ensure campaign accuracy, audience quality, and continuous process improvement. You’ll use SQL and campaign automation tools to build, troubleshoot, and optimize campaigns, while partnering with internal teams to align campaign design with business goals.

Responsibilities

• Build, manage, monitor, and optimize email campaigns (and related channels)
• Run day-to-day campaign operations from design through QA and on-time delivery
• Collaborate with colleagues and client partners to align design with goals
• Perform QA testing before activating customer communications
• Write SQL queries to validate data and troubleshoot logic, workflows, and audience quality
• Monitor campaigns for deliverability and performance

Requirements

• Bachelor’s degree in marketing, communication, direct mail, digital marketing, computer science, or related fields
• 5+ years of hands-on campaign development using platforms such as Adobe Campaign Classic, Unica, or Oracle Responsys
• Solid SQL experience (SQL Server, SAS, Snowflake)
• Strong understanding of campaign flows and relational databases/backend processes
• Familiarity with HTML and email design principles
• Detail-oriented, process-driven, and able to manage complexity and shifting priorities
• Exceptional communication skills

Benefits

• Medical, dental, vision, life, disability, and other insurance plans
• ESPP and 401K (with company match after 12 months tenure)
• HSA option, EAP with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training, certification prep, and access to technical and leadership courses/books/seminars (after 6+ months tenure)
• Certification discounts and perks (including CompTIA and IIBA)
• Access to a dedicated customer service team and a certified career coach