CRM Communications Specialist (Banking)

Quick Facts

• Role: CRM Communications Specialist (Banking)

Description

Responsible for creating and developing CRM communications across digital channels, aligning business needs with engaging, personalized messaging for customers.

Manage communication processes for selected product areas, ensure consistency across digital channels, and coordinate with business partners, product experts, legal teams, and advertising agencies.

Plan and execute communication tests, analyze results, recommend improvements, support CRM tooling development, and participate in preparing and implementing new CRM solutions.

Requirements

• Minimum 2 years of experience in CRM, marketing communications, customer experience, or a related area

• Experience creating customer-focused communications

• Very good communication and interpersonal skills

• Independence and responsibility for tasks

• Good organization and ability to coordinate multiple topics at the same time

• Ability to analyze results and draw conclusions

• Accuracy and attention to detail

Benefits

• Opportunity to work on strategic projects for one of the largest banks in Poland

• Real impact on communication reaching millions of customers

• Work in modern digital channels and CRM solutions

• Collaboration with experienced business and marketing experts