Patient Service Representative II (Otolaryngology)

Quick Facts

• Role: Patient Service Representative II (Otolaryngology)

• Setting: Outpatient facility

• Schedule: 8-hour shifts, Monday–Friday 8:45am–5:45pm; rotating weekend coverage

• Location: Primarily Mountain View; supports San Jose and Santa Clara

Description

You serve as the first point of contact for outpatient patients: greet and check in patients, verify information, schedule appointments, and update the electronic health record (EHR). You facilitate intake by helping patients complete healthcare and insurance forms and by collecting payments for services, while adhering to organizational and regulatory requirements to ensure privacy and safety through proper handling of Protected Health Information (PHI). You may also perform specific department tasks and help orient other staff.

Benefits

• Comprehensive benefits package

Requirements

• HS Diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret a variety of data and instructions (written, oral, diagram, or schedule)

• Strong written and verbal communication skills

• Well-developed time management and organizational skills to prioritize assignments and meet deadlines

• General knowledge of computer applications (Microsoft Office Suite: Word, Excel, Outlook)

• Ability to work independently and as part of a team in an environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ability to ensure privacy of each patient’s PHI

• Build collaborative relationships with peers and other staff