Patient Service Representative II (Float)

Quick Facts

• Role: Patient Service Representative II (Float)
• Primary focus: Front-desk patient intake and check-in for outpatient facilities
• Coverage: Float coverage across multiple locations in the South Bay region based on operational needs
• Schedule: Full time, varied shifts (Monday–Friday with weekend requirements: Saturday and Sunday)
• Weekly hours: 40

Description

Serve as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). You will also facilitate intake procedures (healthcare and insurance forms) and collect payments while maintaining patient PHI privacy and complying with regulations and policies.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update EHR
• Complete healthcare and insurance intake forms
• Collect payments for services
• Communicate effectively with patients, families/support groups, and healthcare providers
• Follow all applicable regulations and privacy/safety policies (PHI)
• Work independently and collaboratively; may orient other staff to the department

Benefits

Eligible positions include a comprehensive benefits package.

Requirements

• HS diploma or equivalent education/experience (equivalent experience accepted)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies/procedures and patient billing
• Ability to interpret written, oral, diagram, and schedule-based information
• Strong written and verbal communication skills
• Time management and organizational skills to prioritize and meet deadlines
• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work with standardized policies and resolve standard problems using established options
• Ability to ensure privacy of Protected Health Information (PHI)
• Ability to work both independently and as part of a team