Patient Service Representative II (Float)

Quick Facts

• Position: Patient Service Representative II (Float)

• Role focus: First point of contact for patients at outpatient medical facilities

• Coverage: Various locations throughout the South Bay region based on operational needs

• Schedule: Full time; varied schedule with Monday–Friday (variable) plus Saturday/Sunday requirements

• Weekly hours: 40

Description

Serve as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the electronic health record (EHR), while supporting intake processes such as completing healthcare and insurance forms and collecting payments. Maintain patient confidence and comply with applicable regulations and privacy requirements, including Protected Health Information (PHI).

Responsibilities

• Greet and check in patients entering the facility

• Verify patient information

• Schedule appointments

• Update the EHR

• Facilitate intake procedures (healthcare/insurance forms)

• Collect payments for services

• Communicate effectively with patients, families/support groups, and healthcare providers

• Follow organizational, local/state/federal regulations and policies to ensure privacy and safety

• Perform assigned tasks and may orient other staff to the department

Requirements

• HS Diploma or equivalent education/experience (equivalent experience accepted in lieu of required degree/diploma)

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret data and instructions provided in written, oral, diagram, or schedule form

• Written and verbal communication skills

• Time management and organizational skills to prioritize and meet deadlines

• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team in an environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ensure privacy of each patient’s PHI

Benefits

• Benefits: Yes