Patient Service Representative

Quick Facts

• Role: Patient Service Representative (Full-time, Days)
• Focus: Patient check-in/check-out, registration, payments, and scheduling support

Description

Provide front-desk support for patients and guests by checking in and out of appointments, confirming identity, and delivering exemplary customer service. Complete patient registration, confirm/update demographic and insurance information, obtain required consents, collect and post payments, and handle end-of-day cash drawer closing. Maintain a clean waiting area and inform patients of delays or appointment status changes.

Responsibilities

• Greet patients and guests, confirm identity, and provide information related to their visit
• Complete check-in/out functions
• Confirm and update patient identification and demographic/insurance information
• Complete patient registration as needed
• Obtain patient consents/authorizations
• Collect co-payments, past due balances, and point-of-service payments
• Post payments and process billing information; perform end-of-day cash drawer closing
• Keep the waiting area clean and comfortable
• Inform patients of delays or changes in appointment status
• Schedule appointments as necessary
• For Immediate Care Clinic roles: float to other ICCs/departments
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent
• 0–2 years of experience in a customer service position

Preferred Qualifications

• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual

Benefits

• Benefits package supporting physical, emotional, and financial well-being
• Background check required for newly hired team members (criminal history, evaluated case-by-case)
• AI tools may be used in parts of the candidate review process; employment decisions are made by a person