Patient Services Representative II (Diagnostic Imaging)

Quick Facts

• Role: Patient Services Representative II (Diagnostic Imaging)
• Setting: Outpatient facility
• Schedule: Full-time, day/evening; variable days; weekends as needed
• Travel: Required as needed between Roseville and Sacramento locations
• Pay range: $26.06 to $36.48 per hour
• Total rewards: Base pay plus comprehensive benefits package

Description

Serves as the first point of contact for patients entering an outpatient diagnostic imaging facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR), while completing intake procedures such as healthcare and insurance forms and collecting payments for services. Ensures patient privacy and safety by adhering to organizational, local/state/federal regulations and policies, and may perform specific departmental tasks or orient other staff.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update EHR with accurate information
• Complete healthcare and insurance intake forms
• Collect payments for services
• Communicate effectively with patients, families/support groups, and healthcare providers
• Adhere to all applicable privacy and safety regulations to protect PHI
• May perform specific departmental tasks and/or orient other staff

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies/procedures and patient billing
• Ability to interpret data and instructions in multiple formats (written, oral, diagram, schedule)
• Strong written and verbal communication skills
• Time management and organizational skills; ability to prioritize and meet deadlines
• General computer knowledge including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team in a fast-paced environment with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to ensure privacy of Protected Health Information (PHI)
• Travel as needed between Roseville and Sacramento locations
• Available for day/evening full-time schedule with variable days and weekend coverage as needed

Benefits

• Comprehensive benefits package

Compensation

• Pay range: $26.06 to $36.48 per hour
• Starting pay depends on factors such as experience, education, skills, departmental equity, training, and organizational needs
• Base pay is one component of the total rewards program