Patient Services Representative II (Diagnostic Imaging)

Quick Facts

• Role: Patient Services Representative II (Diagnostic Imaging)
• Focus: Patient check-in, intake, scheduling, and EHR updates at an outpatient medical facility
• Travel: Between Roseville and Sacramento locations

Description

You will be the first point of contact for patients entering the facility, greeting them, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). You will support patient intake by collecting forms and payments and helping ensure privacy and safety by following all applicable regulations and policies. The role also requires competent communication to build patient confidence and cooperation.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update Electronic Health Record (EHR)
• Complete intake procedures (healthcare and insurance forms)
• Collect payments for services
• Maintain Protected Health Information (PHI) privacy
• Follow organizational and regulatory policies and procedures
• Perform department tasks and/or orient other staff as needed

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret data and instructions in multiple formats
• Strong written and verbal communication skills
• Time management and organizational skills with task prioritization
• General computer knowledge (Microsoft Office Suite: Word, Excel, Outlook)
• Ability to work independently and collaboratively, handling interruptions
• Ability to resolve standard problems using established options
• Ability to ensure PHI privacy
• Ability to travel between Roseville and Sacramento locations

Benefits

• Comprehensive benefits package (eligible positions)