Patient Services Representative II (OB/GYN)

Quick Facts

• Role: Patient Services Representative II (OB/GYN)

• Focus: First point of contact for scheduling and guiding patients through care

• Hours: Monday–Friday, 8:00 am–5:00 pm (subject to change); Full-time (40 hours/week)

Description

Serve as the first point of contact for patients calling to schedule OB/GYN appointments and access care. Update patient registration information, verify insurance coverage, and reference payor rosters to determine network participation, while answering general questions and guiding patients to next steps. Relay accurate and clearly documented patient concerns to care teams to support timely resolution.

Responsibilities

• Schedule, reschedule, and cancel patient appointments accurately and efficiently

• Answer patient inquiries and provide guidance on next steps in care

• Update patient demographics, registration information, and insurance coverage

• Verify network participation and use payor rosters as needed

• Document patient concerns and communicate requests clearly to care teams

• Follow departmental standard work, workflows, and organizational policies

• Meet productivity and quality metrics (e.g., average handle time, after-call work, service level expectations, quality monitoring)

• Maintain professionalism, active listening, empathy, and customer service excellence

• Use critical thinking and problem-solving to resolve standard barriers to care

Requirements

• HS Diploma or equivalent; equivalent experience accepted

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret data and instructions from written, oral, diagram, or schedule forms

• Strong written and verbal communication skills

• Strong time management and organizational skills to prioritize and meet deadlines

• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and collaboratively with interruptions

• Ability to select appropriate solutions from established options for standard problems

• Ensure privacy of Protected Health Information (PHI)

Benefits

Benefits available (details provided by employer).