Patient Services Representative II (OBGYN Call Center)

Quick Facts

• Role: Patient Services Representative II (OBGYN Call Center)
• Primary focus: Patient access and appointment scheduling via phone
• Schedule: Monday–Friday, 8:00 am–5:00 pm (subject to change)
• Weekly hours: 40

Description

The Patient Services Representative II serves as the first point of contact for patients seeking to schedule appointments. You will schedule, reschedule, and cancel appointments, answer general questions about services and appointment requirements, and guide patients through next steps in their care. The role also requires verifying insurance coverage and eligibility, confirming network participation, maintaining accurate registration information, and documenting interactions in the EHR while following HIPAA.

Responsibilities

• Act as the primary point of contact for patients calling to schedule appointments
• Schedule, reschedule, and cancel appointments
• Answer questions about services, locations, referrals, and appointment requirements
• Guide patients on next steps and help them navigate the healthcare system
• Communicate clear, accurate messages between patients and providers
• Facilitate communication between patients, clinical staff, and providers to support continuity of care
• Update and maintain accurate patient registration, demographic, and contact information
• Verify insurance coverage and eligibility
• Confirm provider and facility network participation with the patient’s health plan
• Document patient interactions accurately in the electronic health record (EHR)
• Provide exceptional customer service while maintaining patient confidentiality and HIPAA compliance
• Identify and resolve scheduling and access barriers to support timely patient care

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience

Benefits

• Comprehensive benefits package (indicates benefits: Yes)
• Pay range: $32.16 to $45.02 per hour (based on primary work location)