Patient Services Representative (OBGYN) II

Quick Facts

• Role: Patient Services Representative (OBGYN) II
• Schedule: Monday–Friday, 8:00 am–5:00 pm (subject to change)
• Hours: Full-time (40 hours/week)
• Shift: Days
• Weekend requirements: None
• Status: Regular, non-exempt
• Pay range: $32.16–$45.02 per hour

Description

Serve as the first point of contact for patients calling to schedule appointments and access care. You will schedule, reschedule, and cancel appointments; update demographics and insurance coverage; verify network participation; and answer general questions and next-step guidance. You will also document patient concerns clearly so clinical and operational teams can resolve needs in a timely manner.

Responsibilities

• Schedule, reschedule, and cancel patient appointments accurately and efficiently.
• Answer patient inquiries and guide patients on next steps in care.
• Update patient demographics, registration information, and insurance coverage.
• Verify network participation using payor rosters as needed.
• Document patient concerns and requests in clear, complete, concise notes for care teams.
• Follow departmental Standard Work, workflows, and organizational policies.
• Meet productivity and quality metrics (average handle time, after-call work, service levels, and quality standards).
• Provide professional, empathetic, customer-service-focused support, especially during stressful situations.
• Use critical thinking and problem-solving to remove barriers to care.

Compliance and Additional Duties

• Adhere to organizational, local, state, and federal regulations; follow confidentiality and privacy requirements.
• Protect each patient’s Protected Health Information (PHI).
• May complete department-specific duties, support special projects, and help onboard/train new staff.

Requirements

• HS diploma (or equivalent education/experience).
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.
• Ability to interpret data and instructions from multiple formats (written, oral, diagram, schedules).
• Written and verbal communication skills for patients and hospital personnel.
• Time management and organizational skills; ability to prioritize and work within standardized policies.
• General computer knowledge, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and in a team environment with interruptions.
• Ability to identify, evaluate, and resolve standard problems using established options.
• Ability to build collaborative relationships with peers and staff.

Benefits

• Benefits available (comprehensive benefits package for eligible positions).