Assistant General Manager

Quick Facts

• Role: Assistant General Manager

• Compensation: $70,000–$75,000 annually (full-time, salaried)

• Focus: Club operations, team leadership, customer service, safety, and departmental performance

Description

You will lead and inspire a dynamic workforce while overseeing Front Desk, Maintenance, and Kids’ Club departments to meet brand standards. The role includes managing schedules and adherence to payroll budgets, completing monthly and annual staff evaluations, maintaining cleanliness, and monitoring risk management and loss prevention. You will also support ancillary departments and sales in partnership with the General Manager.

Responsibilities

• Influence and inspire a dynamic workforce

• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ Club departments

• Develop schedules and ensure adherence to payroll budgets

• Complete staff performance evaluations monthly and annually

• Adhere to monthly ordering timeline and supply budgets

• Ensure high-level customer service to club members

• Support ancillary departments and sales with the General Manager

• Track monthly departmental goals and projections

• Ensure cleanliness per company standards

• Monitor safety and security; follow risk management and loss prevention procedures

• Assist with other projects/responsibilities as delegated

Requirements

• 3–6 years of management experience in a customer-facing, professional setting

• Strong verbal and written communication skills

• Effective time management and follow-up skills

• Financial management experience

• High-touch customer service experience preferred

• Bachelor’s degree preferred

• Ability to lift 25 pounds

• Ability to be mobile throughout the facility all day

• Open to location reassignments and flexible schedules

• Must have legal right to work in the United States

Benefits

• Complimentary club membership

• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop