Patient Service Representative (Ophthalmology)

Quick Facts

• Role: Patient Service Representative (Ophthalmology), Full Time Days

• Focus: Patient check-in/check-out and front-desk operations

Description

The Patient Service Representative supports patients and guests by handling appointment check-in and check-out, confirming identity, and providing visit-related information. The role emphasizes exemplary customer service while completing registration tasks, obtaining consents/authorizations, and managing point-of-service payments. Responsibilities also include posting payments, handling billing information, and keeping the waiting area ready for patients.

Responsibilities

• Greet patients and guests, confirm identity, and provide necessary visit information
• Complete check-in/out functions as directed
• Confirm and update patient identification and demographic/insurance information
• Complete patient registration as needed
• Obtain patient consents/authorizations
• Collect co-payments, past due balances, and point of service payments
• Post payments, process billing information, and perform end of day cash drawer closing
• Keep the waiting area clean and comfortable
• Inform patients of delays or changes in appointment status
• Schedule appointments as necessary
• For PSRs in Immediate Care Clinics (ICC), float to other ICCs/departments
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent
• 0 to 2 years of experience in a customer service position

Preferred Qualifications

• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual

Benefits

• A wide range of benefits supporting employees’ physical, emotional, and financial well-being
• Benefits details available via the employer benefits page: https://jobs.nm.org/benefits
• Benefits eligibility depends on employment classification
• If a sign-on bonus is included: internal employees and rehires who left within 1 year are not eligible (exception noted for specific new graduate RN cases)