Patient Service Representative

Quick Facts

• Role: Patient Service Representative (Patient Service Representative- Pelvic Health Clinic)

Description

Supports the service area by checking patients in and out of appointments, confirming identity, and providing information for their visit. Consistently delivers exemplary customer service while handling patient registration, consents/authorizations, payments, billing, scheduling, and keeping the waiting area clean and comfortable. May float to other Immediate Care Clinics/departments in that area.

Responsibilities

• Greet patients and guests, confirm identity, and provide necessary visit information
• Complete check-in and check-out functions
• Confirm and update patient identification and demographic/insurance information
• Complete patient registration as needed
• Obtain patient consents/authorizations
• Collect co-payments, past due balances, and point-of-service payments
• Post payments, process billing information, and perform end-of-day cash drawer closing
• Keep the waiting area clean and comfortable
• Inform patients of delays or changes in appointment status
• Schedule appointments as necessary
• Float to other Immediate Care Clinics/departments (for PSRs in Immediate Care Clinics)
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent
• 0 to 2 years of experience in a customer service position
• Preferred: Bachelor’s degree
• Preferred: Previous experience in a healthcare setting
• Preferred: Working knowledge of medical terminology
• Preferred: Bilingual

Benefits

• Range of benefits to support physical, emotional, and financial well-being
• Benefits details available at https://jobs.nm.org/benefits
• Benefits eligibility depends on employment classification
• Sign-on bonus eligibility rules apply if included in the job posting (internal employees/rehires within 1 year not eligible, with specific exceptions)