Patient Service Representative

Quick Facts

• Full-time, 36 hours/week
• Immediate Care Center (Sycamore clinic)
• 3 shifts of 12 hours (6:45am–7:15pm), with weekend and holiday coverage
• Floating to other clinics/departments may be required

Description

The Patient Service Representative checks patients in and out of appointments and provides excellent customer service to patients and guests. The role confirms and updates patient identification and demographic/insurance information, completes registration and consents, collects and posts payments, and supports end-of-day cash drawer closing. You may also schedule appointments and float to other Immediate Care Center locations/departments.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit-related information
• Complete check-in/check-out functions
• Confirm and update patient identification and demographic/insurance information
• Complete patient registration as needed
• Obtain patient consents/authorizations
• Collect co-payments, past due balances, and point-of-service payments
• Post payments and process billing information
• Perform end-of-day cash drawer closing
• Keep the waiting area clean and comfortable
• Inform patients of delays or appointment status changes
• Schedule appointments as necessary
• Float to other Immediate Care Clinics/departments (for ICC PSRs)

Requirements

• High school diploma or GED equivalent
• 0–2 years of experience in a customer service position

Benefits

• Comprehensive benefits supporting employees’ physical, emotional, and financial well-being
• Eligibility for benefits depends on employment classification
• Visit the benefits page for detailed information