Patient Service Representative (Ophthalmology)

Quick Facts

• Role: Patient Service Representative (Ophthalmology)

Description

You will support the service area by checking patients in and out of appointments, confirming identity, updating demographics and insurance information, and providing information for patient visits. The role requires consistently exemplary customer service and accurate handling of registrations, consents, payments, and scheduling.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information
• Complete check-in/check-out functions
• Confirm and update patient identification and demographic/insurance information
• Complete patient registration as needed
• Obtain patient consents/authorizations
• Collect co-payments and point of service payments; handle past due balances
• Post payments, process billing information, and perform end-of-day cash drawer closing
• Keep the waiting area clean and comfortable
• Inform patients of delays or changes in appointment status
• Schedule appointments as necessary
• Float to other Immediate Care Clinics/departments as assigned (Immediate Care Clinics positions)

Requirements

• High school diploma or GED equivalent
• 0–2 years of experience in a customer service position

Preferred Qualifications

• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual

Benefits

Comprehensive benefits supporting physical, emotional, and financial well-being and protection for unexpected life events.