Application Management Team Lead (IT Service)

Quick Facts

• Role: Application Management Team Lead (IT Service)

• Team & scope: Lead and further develop an application landscape with stable, service-oriented operation

• Work model: Flexible working hours (gleitzeit) with hybrid setup; fixed team days and optional office/mobile days

Description

You will lead a versatile Application Management team and help build a stable, future-ready, service-oriented operation of the organization’s application landscape. The role combines team coaching with requirement intake and prioritization, and transparent coordination of releases/changes with stakeholders and external service providers. You will also evaluate practical AI use to improve day-to-day workflows and service processes.

Responsibilities

• Lead the team functionally and operationally; create clear structures and distribute tasks based on needs

• Support employees’ professional and personal development; foster open and reliable collaboration

• Continuously improve existing processes toward structured IT service management

• Coordinate intake, assessment, and prioritization of business requirements; ensure reliable support and further development of applications

• Accompany releases, changes, and enhancements; manage impacts, dependencies, schedules, and responsibilities transparently

• Act as a central interface between business units, IT, external providers, and other service partners

• Steer external service providers; define and monitor service levels to ensure agreed performance

• Maintain sustainable system and operational documentation and establish knowledge management for daily operations and future development

• Enable user trainings and communicate relevant information tailored to the audience

• Provide ideas for sensible use of AI-enabled tools and develop practical approaches for intelligent support of workflows, knowledge management, and service processes

Requirements

• First experience in functional or disciplinary leadership of IT teams

• Ability to coach and act as a sparring partner

• Structured, service-oriented way of working and understanding of modern IT service management processes

• Experience in Application Management or operating/maintaining complex enterprise applications

• Familiarity with Jira, Confluence, or similar tools for tickets, workflows, and documentation

• Solid technical understanding of functional relationships, interfaces, dependencies, and operational context in modern IT landscapes

• Ability to interpret business requirements and translate them into implementable solutions

• Clear, appreciative and dependable communication with stakeholders and external providers

• Confidence in handling challenging situations: prioritize and consistently justify decisions

• Interest in new technologies; initial experience with AI tools

• IT education (training or degree) is preferred