Team Lead, Application Management

Quick Facts

• Role: Team Lead, Application Management

• Work model: Hybrid (fixed onsite team days; additional flexible/remote work options)

• Employment: Permanent, full-time

Description

You lead an Application Management team and ensure reliable support and continuous improvement of business-critical applications. The role coordinates requirements from business stakeholders, manages release and change impacts, dependencies, and responsibilities, and steers external service providers and service levels. You also develop structured IT service management processes, strengthen documentation and knowledge management, support user trainings, and evaluate the practical use of AI tools.

Responsibilities

• Lead the team in operational and technical matters; build clear structures and distribute tasks based on needs

• Coach and support employees’ professional and personal development; foster open and binding collaboration

• Continuously develop existing processes toward structured IT service management and maintain high service quality

• Coordinate intake, assessment, and prioritization of business requirements; ensure reliable care and evolution of applications

• Accompany releases, changes, and enhancements; transparently manage impacts, dependencies, dates, and responsibilities

• Serve as a central interface between business areas, IT, external service providers, and service partners

• Manage external vendors: define and monitor service levels and ensure compliance with agreed services

• Maintain sustainable system and operational documentation and establish knowledge management for day-to-day work and further development

• Enable user trainings and communicate relevant information in a target-group appropriate way

• Provide input on meaningful use of AI-supported tools and develop practical approaches with the team

Requirements

• First experience in functional and/or disciplinary leadership of IT teams

• Understanding of leadership as coach, sparring partner, and enabler

• Structured, service-oriented working style and understanding of modern IT service management processes

• Experience in application management or supporting complex enterprise applications

• Routine use of Jira and Confluence (or comparable systems)

• Solid technical understanding of functional relationships between applications, interfaces, dependencies, and operation in a modern IT landscape

• Ability to categorize business requirements, explain them clearly, and convert them into implementable solutions

• Clear, appreciative, and reliable communication with internal stakeholders and external partners

• Confident appearance, priority setting, and consistent decision-making even in challenging situations

• Interest in new technologies; initial experience with AI tools and enjoyment in evaluating their practical benefit

• IT-related training or degree is preferred