Application Management Team Lead

Quick Facts

• Role: Application Management Team Lead

Description

You will lead a functional and operational team and jointly develop a stable, service-oriented application landscape. The role blends team leadership with IT service management and application ownership, ensuring reliable operations and future-ready improvements. You will manage requirements, releases, changes, documentation, and knowledge management, while exploring the practical use of AI tools.

Responsibilities

• Lead and coordinate the team at eye level; create clear structures and distribute tasks based on needs
• Support employees’ professional and personal development and foster open, reliable collaboration
• Continuously mature existing processes toward structured IT service management
• Collect, assess, and prioritize business requirements and ensure reliable support and further development of business applications
• Manage releases, changes, and enhancements with transparent control of impacts, dependencies, dates, and responsibilities
• Serve as a central interface to business units, IT, external service providers, and other service partners
• Steer external vendors, define and monitor service levels, and ensure adherence to agreed services
• Ensure sustainable system and operating documentation and build knowledge management for daily operations and further development
• Enable user trainings and deliver relevant information in a target-group appropriate way
• Drive practical adoption of AI-supported tools to improve workflows, knowledge management, and service processes

Requirements

• First experience in functional and/or disciplinary leadership of IT teams
• Coach/sparring-partner mindset and ability to enable others
• Structured, service-oriented working style and understanding of modern IT service management processes
• Experience in application management or supporting complex enterprise applications
• Understanding of what is required for stable and professional application operations
• Proficiency with Jira, Confluence, or comparable ticket, workflow, and documentation tools
• Solid technical understanding of functional relationships, interfaces, dependencies, and operations in a modern IT landscape
• Ability to interpret business requirements, translate them clearly, and convert them into implementable team solutions
• Clear, appreciative, and reliable communication with stakeholders and service partners
• Confidence and decisiveness in complex situations; ability to set priorities and explain decisions
• Interest in new technologies; first experience with AI tools and evaluating their real-world value
• IT-related education or degree is advantageous; practical experience, leadership mindset, and ability to connect people, processes, and applications are decisive

Benefits

• Full-time, permanent position
• Flexible working hours within flextime (37.5 hours/week)
• Hybrid work model: fixed team days Tuesday and Thursday, a third office day chosen flexibly, and two mobile-work days per week
• Modern tech stack and opportunities to learn and grow
• Agile teams, short decision paths, and close collaboration