IT Application Management Team Lead

Quick Facts

• Role: IT Application Management Team Lead

• Contract: Permanent

• Work model: Hybrid; fixed team days in Solingen plus optional mobile work

• Hours: 37.5 hours/week with flexible times within a flex-time system

Description

Lead a versatile IT team and evolve the stable, service-oriented and future-ready operation of the application landscape. You connect team leadership, IT service management, and application ownership, ensuring business requirements are structured, prioritized, and implemented with internal and external partners. You also continuously improve processes toward modern, structured IT service management and support practical AI-enabled approaches for day-to-day operations.

Responsibilities

• Lead the team to ensure reliable support and further development of business applications

• Structure, assess, and prioritize requirements from business departments

• Coordinate releases, changes, and enhancements, managing impacts, dependencies, dates, and responsibilities transparently

• Work as a central interface with business units, IT, external service providers, and other service partners

• Steer external vendors, define and monitor service levels, and ensure agreed services are delivered

• Maintain system and operational documentation and establish knowledge management for day-to-day work and further development

• Enable user trainings and communicate relevant information clearly and audience-appropriately

• Bring forward ideas for the purposeful use of AI-supported tools and develop practical approaches with the team

Requirements

• First experience in functional and/or disciplinary leadership of IT teams, with coaching and enabling mindset

• Structured, service-oriented working style and solid understanding of modern IT service management processes

• Experience in application management or supporting complex enterprise applications and understanding of stable application operations

• Routine use of Jira, Confluence, or comparable ticketing/workflow/documentation tools

• Solid technical understanding of functional relationships, interfaces, dependencies, and operations in a modern IT environment

• Ability to interpret business requirements, translate them clearly, and convert them into implementable solutions with the team

• Clear, appreciative, and binding communication with internal stakeholders and external service providers

• Ability to set priorities confidently in challenging situations and defend decisions transparently

• Interest in new technologies; first experience with AI tools and ability to evaluate practical benefits

• IT-related education or degree is beneficial; practical experience and leadership understanding are decisive