IT Operations & Service Management Team Lead

Quick Facts

• Role: Team Leader, IT Operations / Service Management

Description

Lead an IT Operations team and influence the development and delivery of IT services. You will manage service portfolio development, drive continuous improvement, and ensure high-quality IT services for the business. You will also collaborate with IT and business leaders on strategic initiatives and help define the future direction of IT services.

Responsibilities

• Manage a cross-functional IT Operations team
• Develop and manage the Service Portfolio
• Support team capability development and build a culture of continuous improvement
• Ensure high-quality IT services delivered to the business
• Manage Service Management, SLAs, and service development areas
• Collaborate with IT and business leaders on strategic initiatives
• Co-create the direction for IT service development in the organization

Requirements

• Experience managing an IT team
• Experience in IT Service Management, Service Delivery, or IT Operations
• Ability to develop services, processes, and standards for collaboration with the business
• Experience building engaged and effective teams
• Very good communication and leadership skills
• Good command of English