IT Application Management Team Lead

Quick Facts

• Role: IT Application Management Team Lead

• Focus: Team leadership + application operations + IT service management

Description

You will lead a technically versatile team and advance the stable, service-oriented, and future-ready operation of the application landscape. The role combines team leadership, IT service management, and application ownership—coordinating requirements, releases, changes, and service providers. You will also strengthen structured documentation and support practical, AI-assisted improvements to workflows and service processes.

Responsibilities

• Lead the team in day-to-day operations; create clear structures and distribute tasks according to needs

• Support employees’ professional and personal development through guidance and coaching

• Continuously mature processes toward structured IT service management to ensure high service quality

• Coordinate requirement intake, assessment, and prioritization with business departments; ensure reliable support and further development of applications

• Accompany releases, changes, and enhancements; manage impacts, dependencies, timelines, and responsibilities transparently

• Act as a central interface between business units, IT, external service providers, and other service partners

• Steer external service providers, define and monitor service levels, and ensure agreed performance

• Establish sustainable system and operating documentation and knowledge management for everyday work and application evolution

• Enable user trainings and communicate relevant information clearly and appropriately to target groups

• Provide impulses for the sensible use of AI-supported tools and develop practical approaches with the team for smarter support of workflows and service processes

Requirements

• First experience in subject-matter or disciplinary leadership of IT teams

• Structured, service-oriented working style and solid understanding of modern IT service management processes

• Experience in application management and/or maintaining complex enterprise applications with knowledge of professional application operations

• Routine use of Jira, Confluence, or comparable ticket, workflow, and documentation systems

• Strong technical understanding of functional relationships, interfaces, dependencies, and modern IT operations

• Ability to interpret business requirements, translate them clearly, and convert them into implementable solutions with the team

• Clear, respectful, and reliable communication with internal stakeholders and external service providers

• Confident handling of challenging situations, with prioritization and defensible, consistent decision-making

• Interest in new technologies; initial experience with AI tools and ability to assess practical benefits

• Completed IT training or degree is preferred; practical experience, leadership mindset, and ability to connect people, processes, and applications are especially important

Benefits

• Modern technology stack and opportunities to learn new technologies and develop further

• Agile teams, iterative processes, short decision paths, and close collaboration