Application Management Team Lead

Quick Facts

• Role: Application Management Team Lead

Description

You will lead an Application Management team and help develop a stable, service-oriented, future-ready application landscape. The role focuses on improving IT service management processes, ensuring reliable operation of enterprise applications, and coordinating releases, changes, and impacts with clear transparency. You will also drive knowledge management and bring practical ideas for AI-supported tools.

Responsibilities

• Lead the team technically and operationally; establish clear structures and distribute tasks based on need

• Support employees’ professional and personal development and promote open, accountable collaboration

• Develop existing processes into structured IT service management routines and contribute to high service quality

• Capture, assess, and prioritize requirements from business areas; ensure reliable support and ongoing development of applications

• Coordinate releases, changes, and enhancements while transparently managing impacts, dependencies, timelines, and responsibilities

• Act as a central interface between business units, IT, external service providers, and other service partners

• Manage external providers: define and monitor service levels and ensure agreed services are delivered

• Establish sustainable system and operational documentation and knowledge management

• Enable user trainings and communicate relevant information clearly and for the target audience

• Provide ideas for the sensible use of AI-supported tools to support workflows, knowledge management, and service processes

Requirements

• First experience in technical and/or disciplinary leadership of IT teams, including coaching/sparring capabilities

• Structured, service-oriented working style with solid understanding of modern IT service management processes

• Experience in Application Management or in supporting complex enterprise applications

• Confident use of Jira, Confluence, or comparable ticketing, workflow, and documentation systems

• Solid technical understanding of business applications, interfaces, dependencies, and operations in a modern IT landscape

• Ability to interpret requirements from business departments, translate them clearly, and convert them into implementable solutions

• Clear, respectful, and reliable communication with internal stakeholders, external providers, and service partners

• Ability to handle challenging situations, set priorities, and justify decisions

• Interest in new technologies and initial experience with AI tools

• IT-related education or degree is an advantage; practical experience, leadership understanding, and the ability to connect people, processes, and applications are key

Benefits

• Flexible working hours under a flextime model for 37.5 hours/week

• Hybrid work: fixed team days on Tuesday and Thursday, a third optional office day, and mobile work on the other two days

• Modern tech stack and agile teams with iterative processes and close collaboration to enable continuous learning and innovative solutions