Lead Application Manager

Quick Facts

• Role: Lead Application Manager

• Team: Lead and develop an Application Management team

• Work style: Hybrid (fixed team days) and flexible working hours

Description

You will lead a team responsible for the stable, service-oriented, and future-ready operation of an application landscape. You will coordinate requirements intake and prioritization, manage releases and changes transparently, and work closely with business units, IT, and external service providers. You will continuously evolve processes toward structured IT service management and support knowledge management and user enablement, including evaluating practical AI-supported tools.

Responsibilities

• Lead the team functionally and operationally; define clear structures and distribute tasks based on demand

• Support employees’ professional and personal development and promote open, reliable collaboration

• Continuously develop existing processes into more structured IT service management

• Coordinate intake, assessment, and prioritization of business requirements and ensure reliable application support and further development

• Accompany releases, changes, and enhancements; manage impacts, dependencies, timelines, and responsibilities

• Act as a central interface to business units, IT, external service providers, and other service partners

• Steer external service providers, define and monitor service levels, and ensure delivery against agreed performance

• Ensure sustainable system and operations documentation; establish knowledge management for day-to-day work and further development

• Enable user trainings and deliver relevant information in a target-group appropriate way

• Provide ideas for practical use of AI-supported tools for workflows, knowledge management, and service processes

Requirements

• First experience in functional or disciplinary leadership of IT teams

• Structured, service-oriented working style and understanding of modern IT service management processes

• Experience in Application Management or supporting complex enterprise applications with stable operations

• Strong technical understanding of functional relationships such as interfaces and dependencies

• Ability to translate requirements from business areas into implementable solutions with the team

• Routine use of Jira and Confluence (or comparable ticketing/workflow/documentation systems)

• Clear, respectful, and accountable communication with stakeholders and service partners

• Confident presence in challenging situations, prioritization skills, and consistent advocacy of decisions

• Interest in new technologies; initial experience with AI tools and evaluating their practical benefit

• IT education (training or degree) is an advantage

Benefits

• Flexible working hours with a 37.5-hour work week

• Hybrid work model with fixed team days and additional flexible office days

• Modern technology stack supporting new technologies and innovative solutions

• Agile, iterative way of working with short decision paths and close collaboration