Legal Administrative Specialist (Contact Representation)

Quick Facts

• Full-time schedule, Monday through Friday, 07:30 a.m. to 04:00 p.m. (Honolulu Standard Time)
• Eligible for situational (ad hoc) telework only; must report to the official duty station each scheduled workday

Description

The Legal Administrative Specialist (Contact Representation) provides in-depth information and comprehensive assistance to Veterans, their dependents, and beneficiaries regarding VA benefits and related non-VA benefits. The role coordinates counseling sessions face-to-face or by telephone, explains VA rating decisions, and supports claim and appeal-related work. You will also prepare technical correspondence and assist with outreach efforts.

Responsibilities

• Coordinate counseling sessions with Veterans, dependents, and beneficiaries in person or by telephone; use correspondence and outreach to support access to all applicable benefits
• Explain VA rating decisions, including the reasoning behind decisions, using knowledge of VA benefits/services and claim and appeal processing procedures
• Assist with programs such as compensation and pension, home loan eligibility, education, health care, life insurance, burial benefits, and vocational rehabilitation; also assist with relevant Social Security and other domestic relations programs
• Prepare technical correspondence providing benefit information and representation rights; respond to miscellaneous inquiries
• Interpret and apply legal provisions, regulations, and related administrative practices to specific cases
• Serve with or support outreach coordinators (e.g., Women Veterans, Minority Veterans, Homeless Veterans, Aging Veterans, Ex-POWs, Military Services)
• Initiate inquiries to resolve errors, delays, or other problems in obtaining benefits; complete claim and appeal related work

Requirements

• U.S. citizenship
• Selective Service registration required for males born after 12/31/1959
• Successful completion of a 1-year probationary period
• Subject to background/security investigation
• Complete online onboarding and provide acceptable identification documents
• Meet GS-10 minimum qualifications by the closing date
• Specialized experience demonstrating self-reliant independent decision-making for benefits counseling and claims processing, plus in-depth research capability
• Education substitution allowed (2.5 years of progressively higher-level graduate education toward a Ph.D. or equivalent; transcripts required)
• For current Federal employees, meet time-in-grade requirements (where applicable)

Benefits

A career with the U.S. government provides a comprehensive benefits package. Eligibility depends on the type of position held (full-time, part-time, or intermittent).