Legal Administrative Specialist (Veterans Benefits Contact Representative)

Quick Facts

• Role: Legal Administrative Specialist (Veterans Benefits Contact Representative)

• Work schedule: Full-time, Monday–Friday, 6:00 am–6:00 pm

• Telework: Eligible for situational/ad hoc telework only (case-by-case); must report to the official duty station each scheduled workday

Description

Provide in-depth assistance to Veterans, dependents, and beneficiaries regarding VA benefits and related non-VA benefits. Conduct in-person and telephone interviews, explain VA rating decisions, and support claim and appeal processing. Prepare technical correspondence and perform research and outreach to resolve errors, delays, or other problems in obtaining benefits.

Responsibilities

• Coordinate counseling sessions for Veterans and their beneficiaries on VA and non-VA benefits

• Explain VBA rating decisions and the basis for determinations using knowledge of VA benefits, claim/appeal procedures, and benefit information

• Assist with programs such as compensation and pension, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation, and Social Security-related benefit programs

• Prepare technical correspondence covering benefit information and representation rights

• Apply legal provisions, regulations, and administrative practices to specific cases

• Initiate inquiries to resolve issues affecting benefit receipt; complete claim and appeal related work

• Support outreach as assigned with coordinators (e.g., Women Veterans, Minority Veterans, Homeless Veterans, Aging Veterans, Ex-POWs, or Military Services)

Requirements

• U.S. citizenship

• Selective Service registration for eligible male candidates

• Subject to background/security investigation

• Complete a 1-year probationary period and maintain eligibility for continued employment

• Meet GS-10 minimum qualification criteria by the closing date (specialized experience and/or graduate education; submit transcripts when using education)

• For current federal GS employees: satisfy time-in-grade (52 weeks at GS-09 for GS-10)

Benefits

• Comprehensive U.S. federal employee benefits package (eligibility depends on position type)

• Career development within a federal government role supporting the ideals of the U.S. Constitution and the rule of law