Social Services Assistant

Quick Facts

• Role: Social Services Assistant

• Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. (compressed/flexible may be authorized)

• Work setting: Not virtual

Description

You will provide administrative support and direct services within a VA Community Housing and Outreach Services (CHOS) program. The role includes assessing veterans’ needs, triaging to appropriate programs/social workers, providing supportive counseling and referrals, maintaining networks with community providers, and conducting outreach/education on VA homeless veteran services. You will also review and analyze program service information and data to identify trends and improvement opportunities.

Responsibilities

• Assess veterans’ needs, identify problems, and inform them of available VA services/benefits

• Provide supportive counseling and refer veterans to appropriate programs and resources

• Help veterans connect with social workers or housing programs

• Perform a range of administrative and analytical tasks for CHOS service delivery, including consults, referrals, and performance measures

• Support analysis, evaluation, and presentation of CHOS service data

• Conduct reviews and collect data on CHOS activities to identify trends and opportunities to improve policies, procedures, practices, and operations

Requirements

• U.S. citizenship

• Complete required application steps, including an online assessment

• Selective Service registration (for eligible males)

• Pre-placement physical examination

• Subject to background/security investigation

• Complete online onboarding and provide acceptable, REAL ID-compliant identification

• Participation in the seasonal influenza vaccination program

• Successful completion of the probationary/trial period (1-year probation or 2-year trial) with certification that continued employment advances the public interest

• Qualification standard: 1 year specialized experience equivalent to GS-06 in Social Services OR 1 year directly related graduate education (transcripts required)

Benefits

Federal employee benefits package. Eligibility depends on the type of position and schedule; contact the hiring agency for details.