Social Services Assistant

Quick Facts

• Role: Social Services Assistant (full performance level)
• Focus: Effective screening of Veterans and supporting the Social Work Service mission
• Schedule: Monday through Friday, 7:30AM to 4:00PM
• Telework: Not available

Description

The Social Services Assistant supports the VA Social Work Service by screening Veterans, assessing needs, providing supportive counseling, and referring individuals to appropriate VA services, benefits, and programs. The role also performs administrative triage, coordinates with Vet Centers, assists with advance directive guidance, and provides administrative support to multiple clinical programs. Key responsibility: ensure required information is transmitted into CPRS.

Responsibilities

• Assess Veterans’ needs, identify problems, inform them of available VA services/benefits, provide supportive counseling, and refer/link them to Social Workers or programs
• Educate and guide Veterans and family members to complete Advance Directives (Living Will / Durable Power of Attorney for Health Care)
• Triages incoming calls and inquiries about transferring Veterans from outside facilities to the VAMC
• Ensure necessary information is transmitted into CPRS
• Act as a liaison with local Vet Centers and refer Veterans as appropriate
• Support the formulation, structure, and assessment of service policies and procedures
• Provide administrative support for: Transition and Care Management, Healthcare for Homeless Veterans, Contract Nursing Home, Community Residential Care, Contract Adult Day Health Care, Contract Homemaker/Home Health Aide, Caregiver Support, and Intimate Partner Violence programs, plus the main Social Work office
• Support planning and operations for the annual homeless Stand Down event
• Perform other related duties as assigned

Requirements

• U.S. citizenship
• Selective Service registration required for eligible males
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (I-9 acceptable documents)
• Must use REAL ID compliant driver’s license/state-issued ID for employment (effective May 7, 2025)
• Required participation in the seasonal influenza vaccination program (VA HCP)
• Complete a 1-year probationary period as a condition of employment
• Meet the Individual Occupation Requirement (IOR) and GS-level specialized experience/education/combination criteria
• If applicable as a current Federal employee, meet time-in-grade requirements

Benefits

A U.S. government career offers a comprehensive federal benefits package. Eligibility depends on the type of position held (full-time, part-time, or intermittent).