Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (community care administrative support)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Full performance level: GS-06

Description

This role provides advanced administrative support for patient access and care coordination within Community Care Services. You will schedule and coordinate community provider appointments, prepare and process authorizations using advanced patient systems, update demographic and insurance information, and support Veterans’ consults and continuity of care. The position requires tactful communication with clinicians and customers and the ability to prioritize work to meet deadlines while following established procedures.

Responsibilities

• Collaborate and communicate with medical clinicians across multiple disciplines

• Use advanced patient systems to prepare and process community care authorizations

• Schedule appointments with community providers and process consults per Office of Community Care procedures

• Obtain medical documentation from community providers to support VA care continuity

• Participate in team huddles/meetings to plan scheduling and care coordination for approved community care consults

• Independently set priorities, organize work, and meet deadlines in compliance with processes and regulations

• Monitor pre-appointment information to ensure readiness for visits/procedures

• Communicate tactfully and effectively with internal and external customers

• Collect and update demographics and insurance information; identify basic eligibility

• Monitor appointment requests from multiple electronic sources and coordinate patient processing

• Perform other duties as assigned

Requirements

• U.S. citizen

• Proficient in written and spoken English

• Subject to background/security investigation

• Selective Service registration required for males born after 12/31/1959

• Complete online onboarding and required pre-employment identification verification

• Education: high school diploma (or equivalent)

• GS-06 qualification: 1 year of directly related specialized experience equivalent to GS-05 plus demonstrated KSAs

• Demonstrated KSAs: clinician collaboration; independent prioritization; tactful communication (phone/in person/electronic/writing); advanced knowledge of access-to-care scheduling/technical care processes; advanced knowledge of community care operational policies affecting patient flow (appointment cycles, referrals, follow-up, overbooking, provider availability); advanced knowledge of medical terminology

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annual paid time per year (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Paid parental leave after 12 months of employment (up to 12 weeks)

• Child care subsidy after 60 days for eligible full-time employees with qualifying income (up to 25% of eligible childcare costs; max $416.66/month)

• Retirement: federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: federal health, vision, dental, term life, and long-term care options (many can carry into retirement)

• Telework: ad-hoc (not a virtual position)