Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (VA)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not authorized

• Virtual position: No

Description

Provide patient support for VA clinic operations by scheduling and managing appointments and consults, maintaining medical charts and administrative records, and monitoring inpatient and outpatient appointment activity for assigned areas. Collect patient information, coordinate care-related actions, and ensure encounter forms are completed for workload credit. Monitor consult/interdisciplinary team setup and consult metrics, and support operational problem-solving in team meetings.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults

• Enter no-show information

• Monitor electronic wait lists

• Prepare patients for clinic visits

• Establish and maintain outpatient/inpatient charts and administrative records

• Monitor inpatient and outpatient appointments for assigned responsibility areas

• Obtain medical information from patients

• Coordinate information and actions related to patient care and services

• Ensure encounter forms are completed for appropriate workload credit

• Verify and update demographics and insurance information

• Monitor interdisciplinary team setup (including consult category of care) and make adjustments

• Support the plan of care and self-help solutions with the team

• Manage consult metrics to verify/validate accuracy and resolve issues

• Provide input in problem-solving during team meetings

Requirements

• U.S. citizen

• Must complete all application steps, including an online assessment

• Selective Service Registration required for males born after 12/31/1959

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification documents for pre-employment requirements

• Seasonal influenza vaccination participation is required

• Must complete all application requirements in the “Required Documents” section

• May be required to serve a 1–2 year trial period

Benefits

A comprehensive federal employee benefits package is provided (eligibility depends on role type and schedule).