Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant

• Supervision: Directly supervised by the Assistant Chief, VA Care in the Community (VACC)

• Schedule: Monday through Friday, 7:30 am - 4:00 pm

• Telework: Not available

Description

Provide specialized administrative patient support within an interdisciplinary, coordinated care delivery model in community care. Assist with technical information and administrative processes related to entitlement to medical benefits, scheduling, consult follow-up, and medical records/documentation. Use advanced patient systems and clinical flow processes across multiple clinics and specialties while following VA directives, guidelines, and local policies.

Responsibilities

• Request updated Veteran information via telephone and written correspondence as needed

• Provide technical information on entitlement to CITC medical benefits and applicable policies/procedures

• Assist with training new employees

• Conduct reviews and reports related to Community Care activities

• Maintain required tracking logs; enter and retrieve data accurately in VA and third-party payer systems

• Collaborate with internal and external vendors to facilitate prompt Veteran care

• Schedule appointments in the scheduling system

• Obtain medical records and documentation per VA policy; process daily faxed records and scan weekly

• Verify services performed match authorized services; scan records through computerized medical systems

• Maintain spreadsheets and reports for tracking/productivity to meet performance measures

• Annotate medical data systems for proper follow-up on consults that cannot meet all directives

• Use correct correspondence formats (forms, letters, reports)

• Review accuracy of authorizations, consult information, and scanned medical records

• Coordinate with medical providers and clinical staff regarding care for Veterans and non-VA outpatient approvals/disapprovals

• Respond to email and phone messages using customer service and direct lines

• Participate in team huddles/meetings and follow up by sharing information with the team to ensure timely care

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete all required application steps, including an online assessment

• Serve a 1- or 2-year trial period as a condition of employment

• Participation in the seasonal influenza vaccination program

• Basic education requirement: high school diploma/GED/equivalency/proficiency certificate (as specified in VA requirements)

• GS-5: 1 year of creditable experience in an administrative patient support role (medical inpatient/outpatient; non-VA acceptable) demonstrating the required KSAs

• GS-6: additional KSAs related to access-to-care processes/patient health portals, interdisciplinary policy/process knowledge, clinician collaboration, and independent priority setting

Benefits

• Competitive salary with regular salary increases; higher step may be determined based on qualifications

• Recruitment incentive (sign-on bonus) may be authorized for highly qualified candidates

• Paid time off: 37–50 days annual paid time off per year (annual leave, sick leave, and paid federal holidays)

• Parental leave after 12 months of employment

• Child care subsidy after 60 days of employment (eligibility limits apply)

• Retirement: federal pension and federal 401(k) with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care options

• Telework/virtual work: not available