Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (clinical administrative and patient support)

• Schedule: Monday–Friday, 8:00 am–4:30 pm

• Telework: Not available

Description

The Medical Support Assistant provides administrative and patient-support services in an inpatient or outpatient setting. The role includes scheduling and rescheduling appointments, coordinating referrals to specialty clinics, assisting patients and caregivers, and maintaining electronic health records (EHR). You will communicate with Veterans through multiple outreach channels and support clinic optimization through reporting and follow-up.

Responsibilities

• Screen patients/visitors/caregivers and assist with clinic registration and scheduling kiosks/self-service machines

• Schedule, cancel, and reschedule appointments and/or consults; interpret and verify provider orders per scheduling guidelines

• Monitor appointment requests from multiple electronic sources; enter no-show information

• Obtain and gather medical information from patients; process medication refill requests

• Review and document clinical/administrative information in EHR; obtain medical records and fax as needed

• Coordinate administrative functions for emergency and non-emergency transfers to other VA facilities or private hospitals

• Verify and update patient demographics and insurance information at check-in

• Provide high-quality customer service and communicate professionally in person, electronically, and by telephone

• Communicate with Veterans via Call Center, VA Video Connect, VetText, and Vetlink

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• Complete all required application steps, including an online assessment

• Subject to background/security investigation

• Selective Service registration required for eligible males

• High school diploma, GED, or equivalent education/proficiency certificate

• Demonstrated KSAs including advanced medical terminology knowledge and the ability to operate computerized systems to enter/modify/retrieve sensitive patient information in EHR and scheduling/report systems

• Ability to schedule appointments in a clinical setting and work independently

• Participation in the seasonal influenza vaccination program is required

Benefits

Federal employment includes a comprehensive benefits package; eligibility depends on the specific position type and whether it is full-time, part-time, or intermittent.