Advanced Medical Support Assistant (AMSA) – Primary Care

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA) – Primary Care

• Work schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

Description

You will provide specialized administrative patient-care support for coordinated primary care delivery across multiple clinics (including Women’s Health) and, when needed, front desk/emergency department coverage. The AMSA uses advanced administrative judgment and clinical flow processes to support access to care, coordinate appointments/consults (including telehealth and video), and communicate with patients and an interdisciplinary care team. You will also evaluate clinic schedules and patient information to determine urgency and recommend improvements to clinic procedures and patient flow.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary coordinated care model

• Use advanced clinic access and flow processes across multiple clinics/specialties and community resources

• Recommend updates to clinic procedures based on current administrative guidelines

• Coordinate with the care team to review appointment availability and utilization; recommend schedule changes

• Communicate with patients and care teams, including handling inpatient-to-outpatient discharge communications and non-VA facility communications

• Manage follow-up care coordination (consults, tests, procedures)

• Schedule, cancel, and reschedule appointments/consults, including telehealth and video (VVC); enter no-show information

• Monitor appointment requests from multiple electronic sources and process incoming patient communications in multiple formats

• Participate in team huddles/meetings to plan, problem-solve, and follow up on patient care

• Evaluate patient information and clinic schedules to determine whether an immediate appointment is needed

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service registration required for males born after 12/31/1959

• Proficient in written and spoken English

• Background/security investigation required

• Complete online onboarding and provide acceptable identification (REAL ID compliant requirements apply)

• Seasonal influenza vaccination participation is required

• Meet education/experience qualification standards for GS-5 and GS-6, including advanced knowledge of medical terminology, scheduling ability, ability to operate computerized systems for sensitive patient information, and effective communication with internal/external customers

Benefits

• Comprehensive federal employee benefits package (eligibility depends on position type)

• Whole Health System of care focus within the VA Midwest Health Care Network