Advanced Medical Support Assistant (Specialty Care)

Quick Facts

• Role: Advanced Medical Support Assistant (Specialty Care)
• Schedule: Monday–Friday, 8:00am–4:30pm
• Telework: Not available
• Virtual: Not a virtual position

Description

Serve as an Advanced Medical Support Assistant (AMSA) providing specialized clerical and administrative patient care support across specialty clinics within an interdisciplinary care delivery model. Coordinate appointments and consults (including telehealth and VVC), manage scheduling changes and no-shows, and support patient communications and care transitions. Use advanced patient systems and administrative workflow processes to monitor access to care across multiple specialties and recommend improvements to clinic procedures.

Responsibilities

• Provide expert administrative patient care while working with an interdisciplinary coordinated care team.
• Use advanced administrative workflows and patient systems to support access to care across multiple clinics and community resources.
• Recommend changes to clinic procedures based on current administrative guidelines.
• Review appointment availability and utilization, monitor clinic schedules, and recommend changes as needed.
• Communicate effectively with patients, care teams, VA medical centers, and other agencies (including inpatient-to-outpatient discharge communication and non-VA facility communications).
• Maintain follow-up care systems for consults, tests, and procedures.
• Schedule, cancel, and reschedule patient appointments and consults (including telehealth/video).
• Enter and monitor no-show information; process appointment requests from multiple electronic sources.
• Handle incoming patient communications in multiple formats and coordinate with the care team.
• Participate in team huddles/meetings to share information and follow up on patient care.
• Set priorities and deadlines; adjust work sequencing to meet team and patient needs.

Requirements

• U.S. citizenship.
• Completion of all required application steps, including an online assessment.
• Selective Service registration (for males born after 12/31/1959).
• Proficiency in written and spoken English.
• Subject to background/security investigation.
• Complete online onboarding and pre-employment documentation requirements (I-9).
• Seasonal influenza vaccination participation required.
• Serve a 1–2 year trial period after selection, with continued employment dependent on performance and public interest certification.
• Meet basic qualifications (high school diploma/GED or equivalent and/or creditable administrative patient support experience).
• Demonstrate GS-5/GS-6 specialized KSAs: medical terminology, customer service, scheduling, independent patient support, computerized systems use for sensitive information/records, professional communication, and interdisciplinary access-to-care knowledge.

Benefits

A comprehensive U.S. government benefits package for eligible federal employees; eligibility and specifics depend on the position type.