Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Setting: VA health care administrative support within an interdisciplinary, coordinated care model

• Schedule: Monday–Friday (tour hours discussed during selection)

• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative support to help ensure timely access to care and smooth patient flow across multiple clinics and disciplines. The role includes scheduling appointments based on provider orders, communicating with patients to gather required information, managing follow-up for Return to Clinic items, consults, and tests, and processing secured patient messaging. You will also verify and update patient demographic and insurance information and monitor pre-appointment readiness.

Responsibilities

• Schedule appointments by interpreting and verifying provider orders per VHA scheduling guidelines

• Communicate with patients to obtain information needed to determine patient needs

• Manage follow-up care for Return to Clinic orders, consults, and tests

• Verify and update demographics and insurance information

• Process incoming secured messaging through MyHealtheVet

• Monitor pre-appointment information to ensure readiness for visits/procedures

• Manage patient systems to verify/validate accuracy and resolve issues

• Ensure encounter forms are completed to support appropriate workload credit

• Provide front-line customer service and resolve patient concerns when applicable

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete VA online onboarding and pre-employment steps after a tentative offer (fingerprinting/background check, credentialing, medical examination)

• Be prepared to onboard within 30 days after the announcement closes

• Selective Service registration (for eligible males)

• Seasonal influenza vaccination requirement

• High school diploma (or equivalent)

• For GS-6: one year of creditable experience equivalent to the next lower grade (GS-5)

Benefits

• Competitive salary with regular salary increases

• Paid time off (37–50 days annual paid time per year, including annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment (up to 12 weeks paid)

• Child care subsidy after 60 days for eligible full-time employees

• Federal retirement (traditional pension and 401K)

• Federal health/vision/dental/term life/long-term care insurance options