Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA), GS-6
• Schedule: 8:00 a.m. – 4:30 p.m., Monday through Friday (subject to change)
• Telework: Not available

Description

The Advanced Medical Support Assistant provides advanced administrative and patient-aligned care support for Patient Aligned Care Team and other interdisciplinary VA clinics. The role manages access by coordinating appointments, consults, electronic wait lists, recalls, administrative transfers, and MyHealtheVet messages, while ensuring eligibility/insurance capture and high-quality customer service. Work requires strong use of VA systems (including VistA and CPRS) and strict compliance with privacy, security, and clinical documentation standards.

Responsibilities

• Schedule, reschedule, and coordinate appointments using VHA scheduling directives and clinic capacity policies
• Manage consults, electronic wait lists (EWL), recalls, administrative transfers, and review active/pending consults daily
• Monitor access and implement contingency plans when mandated timeframes cannot be met
• Verify enrollment/eligibility; collect, scan, and update insurance information for the Medical Care Cost Recovery Program
• Identify third-party insurance coverage; promote patient registration and MyHealtheVet usage; support training on Insurance Capture Buffer (ICB)
• Provide beneficiary travel information and coordinate with Health Benefits Advisor/Member Services
• Safeguard confidentiality under the Privacy Act, HIPAA, FOIA, and applicable statutes for sensitive records
• Maintain readiness for Joint Commission inquiries (patient rights, emergency preparedness, information security, environment of care)
• Use VistA and CPRS; train staff on scheduling and documentation workflows
• Use imaging applications and PC Fax to scan and integrate documents into CPRS
• Enter, correct, and retrieve data in automated systems; compile data from prescribed sources
• Participate in daily team huddles and weekly meetings; set priorities and deadlines with minimal supervision
• Support care teams with outpatient scheduling administration and coordinate diagnostic/consultative appointments
• Serve as front-line contact; provide tactful, compassionate support by phone and in person
• Validate/update demographics each interaction and ensure two-identifier verification (name and SSN or VHIC)
• Screen and route calls courteously and timely per privacy and clinic processes
• Support VHA performance measures (Revenue, Customer Service, Access to Care, Quality) and complete required annual training
• Apply quality assurance/performance improvement principles and contribute to Systems Redesign projects
• Orient clinical staff to basic outpatient administrative policies/procedures; assist in training other MSA levels

Requirements

• U.S. citizenship
• High school diploma, GED, or proficiency certificate
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete required application steps, including the online assessment
• Selective Service registration (for males born after 12/31/1959)
• Complete online onboarding and provide acceptable I-9 documentation
• Use REAL ID-compliant driver’s license/state ID (effective May 7, 2025)
• Participate in seasonal influenza vaccination program
• Meet GS-6 grade requirements (including 1 year of qualifying experience) and demonstrate advanced KSAs for scheduling/access, coordinated care administrative operations, medical terminology, interdisciplinary communication, and independent prioritization

Benefits

Federal employee benefits package is provided; eligibility depends on the specific appointment type.