Advanced Medical Support Assistant (Specialty Care)

Quick Facts

Advanced Medical Support Assistant (AMSA) — Specialty Care

Description

The Advanced Medical Support Assistant provides specialized administrative patient care support to coordinate patient care, treatment, and follow-up across multiple specialty clinics within an interdisciplinary integrated clinical community model. The role emphasizes advanced administrative judgment, scheduling across specialties (including telehealth/video), patient communications, and care coordination workflows using electronic patient systems. The incumbent recommends improvements to clinic procedures to ensure schedules and care processes meet team and patient needs.

Responsibilities

• Provide specialized administrative patient care support in an interdisciplinary coordinated care delivery model
• Use advanced administrative judgment and clinical flow processes to support access to care across multiple clinics and specialties
• Recommend changes to clinic procedures based on current administrative guidelines
• Coordinate with the care team to review appointment availability and utilization; recommend scheduling changes as needed
• Communicate with patients, interdisciplinary care teams, VA medical centers, and other agencies (including inpatient-to-outpatient discharge communications)
• Schedule, cancel, and reschedule patient appointments and consults, including telehealth and Video appointments (VVC)
• Enter no-show information; monitor appointment requests from multiple electronic sources
• Process incoming patient communications in multiple formats and coordinate with the care team
• Participate in team huddles/meetings to plan, problem-solve, and follow up on patient care
• Set priorities and deadlines; adjust workflow flow and sequencing to meet team and patient needs

Requirements

• U.S. citizenship
• Proficient in written and spoken English
• Complete all required steps in the hiring process, including an online assessment
• Selective Service registration required for males born after 12/31/1959
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (including acceptable identification)
• Participation in the seasonal influenza vaccination program
• Meet medical support assistant basic requirements (high school diploma or equivalent; no licensure/certification required)
• Demonstrate GS-5/GS-6 KSAs, including advanced medical terminology knowledge, customer service, independent work ability, and the ability to operate computerized programs to enter/modify/retrieve sensitive medical/PII in EHR and scheduling systems
• Demonstrate advanced knowledge of health care processes and policies impacting patient flow, scheduling, referrals, follow-up, overbooking, and provider availability, plus the ability to collaborate across clinical disciplines

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the type of position and whether it is full-time, part-time, or intermittent. The role operates within a Whole Health System of care model aligned to VA’s mission.