Advanced Medical Support Assistant (Community Care)

Quick Facts

• Role: Advanced Medical Support Assistant (Community Care)
• Schedule: Monday–Friday, 8:00AM–4:30PM
• Level: GS-6 (full performance level)

Description

The Advanced Medical Support Assistant provides specialized administrative patient support in an interdisciplinary, coordinated care delivery model, coordinating care for veterans using Community Care Network providers. The role monitors clinic appointment availability, manages secure messaging and patient information in advanced patient systems, and supports coordination between VA teams and community providers. The AMSA also recommends updates to clinic procedures based on current administrative guidelines.

Responsibilities

• Recommend changes to clinic procedures based on current administrative guidelines
• Use advanced patient systems to support multiple clinics
• Coordinate with the patient care team to review appointment availability/utilization and adjust schedules as needed
• Communicate with patients, interdisciplinary care teams, VA medical centers, and other agencies (including inpatient-to-outpatient discharge communications and appointment correspondence)
• Process incoming patient secure messaging and coordinate with the care team (e.g., via MyHealthyVet)
• Participate in team huddles and meetings to manage, plan, problem-solve, and follow up with patient care
• Set priorities and deadlines; adjust workflow flow and sequencing to meet team and patient needs
• Reinforce the plan of care and self-help solutions; enter appropriate information into the electronic record
• Monitor pre-appointment information/requirements to ensure visit/procedure readiness
• Verify and validate patient system data; resolve accuracy issues
• Evaluate patient information and clinic schedule lists to identify patients needing immediate appointments
• Screen new community care consults for eligibility and duplication; communicate findings to the care team
• Schedule veteran appointments with community providers using electronic scheduling software
• Communicate regularly with physicians, case managers, and allied health staff while handling sensitive information appropriately

Benefits

• 37–50 days of annual paid time off per year (annual leave, sick leave, and paid federal holidays)
• Up to 12 weeks of paid parental leave after 12 months
• Child care subsidy eligibility after 60 days (income-based, up to an established monthly maximum)
• Traditional federal pension (with vesting) and federal 401K with up to 5% in contributions
• Federal health/vision/dental/term life/long-term care insurance options

Requirements

• U.S. citizenship
• Selective Service registration (for males born after 12/31/1959)
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements; identification requirements apply (REAL ID compliant)
• Pass pre-employment physical evaluation
• Participate in the seasonal influenza vaccination program
• High school diploma (or GED/general education development equivalency or proficiency certificate)
• GS-6 Advanced MSA experience requirement: 1 year of experience equivalent to GS-5 level
• Demonstrate required KSAs, including interdisciplinary communication/collaboration; independent priority setting and deadline management; tactful electronic/phone/in-person/written communication; advanced knowledge of access-to-care scheduling processes; advanced knowledge of interdisciplinary/community care operational policies affecting patient flow; advanced knowledge of medical terminology
• Physical ability for primarily sedentary work (prolonged sitting/typing) and related requirements (visual acuity, hearing, speech, manual dexterity; occasional lifting)