Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Team model: Interdisciplinary Primary or Specialty Care

• Schedule: Full-time, Monday–Friday 8:00 AM–4:30 PM

• Telework/Remote: Not available

Description

The AMSA provides specialized administrative patient support within an interdisciplinary, coordinated care delivery model. The role schedules appointments, supports patient flow through utilization reporting, and coordinates communications with patients, care teams, VA medical centers, and non-VA facilities. You will also manage follow-up tracking, pre-appointment requirements, and electronic secure messaging while working with minimal supervision.

Responsibilities

• Schedule patient appointments

• Review clinic utilization and appointment availability using reports; adjust schedules to meet team and patient needs

• Communicate with patients and interdisciplinary teams; coordinate during transitions such as inpatient to outpatient discharge

• Facilitate and process secure messaging with patients and teams; notify patients of appointments

• Communicate with non-VA medical facilities and coordinate follow-up communications

• Maintain a tracking system for return-to-clinic orders, recall, consults, and tests

• Set priorities and deadlines; adjust workflow sequencing

• Monitor pre-appointment requirements (e.g., X-rays, lab work) to ensure readiness

• Participate in team huddles/meetings and complete required administrative follow-ups

• Identify incomplete encounters and communicate findings to providers

• Educate providers about shared patients across VA sites and community care

• Maintain confidentiality and enter appropriate information into the electronic record

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• Complete required hiring steps including an online assessment

• Selective Service registration (for males born after 12/31/1959)

• Subject to background/security investigation

• Complete online onboarding and I-9 pre-employment identification verification

• Seasonal influenza vaccination requirement

• Complete a 1–2 year trial period with written certification for continued employment

• Basic qualifications: 6 months clerical/office/customer service/administrative experience OR 1 year above high school OR equivalent combination

• GS-06 qualification: 1 year experience equivalent to GS-5 level in specialized administrative patient support and advanced use of patient systems

• Preferred: at least 2 years of patient scheduling in a clinical environment

Benefits

Federal employee total rewards include a comprehensive benefits package. Eligibility depends on the type of position held (full-time, part-time, or intermittent).