Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Work schedule: Monday–Friday, 8:00am–4:30pm

• Work setting: On-site (not virtual)

Description

The Advanced Medical Support Assistant (AMSA) is an administrative foundational role supporting outpatient areas across the facility, including multiple clinics and community-based outpatient services. You will schedule community care appointments through the EPS system, document schedules in CPRS consults, alert VA providers to ensure continuity of care, and coordinate internal and external care. The AMSA also facilitates patient needs through team huddles, provides instructions to Veterans and families, monitors pre-appointment readiness, and maintains accurate electronic documentation.

Responsibilities

• Schedule community care appointments via EPS

• Document appointment schedules in CPRS consults and alert VA providers for continuity of care

• Coordinate internal and external care between patients and providers

• Support outpatient interdisciplinary care delivery through huddles and patient instruction workflows

• Communicate effectively with patients, care teams, VA medical centers, and external agencies

• Set priorities and deadlines; adjust work flow and sequencing to meet team and patient needs

• Reinforce the plan of care and self-help solutions with the care team

• Monitor pre-appointment information and requirements to ensure readiness for visits/procedures

• Process secure messaging through MyHealthyVet and coordinate with the care team as appropriate

• Participate in team huddles/meetings; manage, plan, problem-solve, and follow up with shared patient information

• Identify incomplete encounters and communicate findings to providers

• Verify and validate patient information in patient systems; resolve issues

• Evaluate patient information and clinic schedule lists to determine need for immediate appointments

• Enter appropriate information into the electronic record

• Perform other duties as assigned

Requirements

• U.S. citizenship

• Selective Service registration required for males born after 12/31/1959

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (including acceptable identification)

• Pass pre-employment physical evaluation

• Participate in the seasonal influenza vaccination program

• Complete all application requirements in the posting’s Required Documents section

• Complete a required 1- or 2-year trial period with continued employment based on public-interest determination

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Potential credit toward annual leave accrual based on prior work experience or military service

• Parental leave: up to 12 weeks paid after 12 months

• Child care subsidy: eligible full-time employees may receive up to 25% of eligible childcare costs (income-based) after 60 days

• Retirement: traditional federal pension (with 5 years vesting) and federal 401(k) with up to 5% contributions

• Insurance: federal health, vision, dental, term life, and long-term care

• Telework: not available