Advanced Medical Support Assistant (AMSA)

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Service: Primary Care

• Work schedule: Monday through Friday, 8:00 am to 4:30 pm

Description

The AMSA provides administrative and clinical support for the receipt, intake, and indexing of health and administrative information, serving as a key first point of contact. The role helps resolve access, customer service, patient flow, and data validation issues using strong judgment to address concerns from both employees and patients. Responsibilities include scheduling, secure messaging facilitation, tracking follow-up care, maintaining confidentiality, and accurate documentation in electronic records.

Responsibilities

• Communicate with patients, interdisciplinary teams, VA medical centers, and other agencies

• Coordinate with non-VA medical facilities

• Facilitate secure messaging with patients and care teams

• Maintain follow-up tracking for consults, tests, and related care

• Participate in team huddles and meetings; provide input on operational issues

• Schedule patient appointments and prioritize work to meet team/patient needs

• Reinforce the plan of care and self-help solutions; enter appropriate information into the electronic record

• Monitor pre-appointment requirements to ensure patient readiness for visits/procedures

• Manage and validate the electronic wait list; resolve related issues

• Evaluate patient information and clinic schedule lists for accuracy

• Work independently using guidelines and regulations; organize work within local and VA-wide time frames

• Maintain confidentiality of information

• Routinely communicate with physicians, case managers, and allied health professionals

• Collaborate with the medical team to ensure continuity of care

Requirements

• U.S. citizenship

• Selective Service Registration for males born after 12/31/1959

• Proficient written and spoken English

• Subject to background/security investigation; complete online onboarding and pre-employment requirements

• Seasonal influenza vaccination participation requirement

• High school diploma, GED, or equivalent proficiency certificate

• For the GS-6 (Advanced) level: 1 year of experience equivalent to GS-5, including using computerized systems to enter/modify/retrieve sensitive medical/PII data in EHRs and scheduling systems, scheduling appointments, using medical terminology, and performing patient support work independently

• Demonstrate advanced knowledge of technical healthcare process for access to care, policies affecting patient flow and support administrative functions, and medical terminology

• Ability to collaborate with multidisciplinary clinicians and communicate effectively by phone, in person, electronically, and in writing

Benefits

A comprehensive U.S. federal employee benefits package; eligibility depends on position type (full-time/part-time/intermittent).