Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Level/Grade: GS-06

• Schedule: Monday–Friday, 7:30am–4:00pm or 8:00am–4:30pm (occasional weekend as needed)

Description

The Advanced Medical Support Assistant provides expert administrative support for PMRS clinics within an interdisciplinary coordinated care framework. The role focuses on advanced scheduling and administrative judgment to help ensure access to care across multiple clinics, specialties, and community resources. The AMSA also recommends updates to clinic procedures to align workflows with current administrative guidelines.

Responsibilities

• Schedule appointments using patient input to reduce no-shows and support “access to care” performance measures

• Coordinate with providers and nursing staff to change appointments when clinically indicated, following VHA/medical center directives

• Verify and complete transcribed orders; overbook within set guidelines and route requests for additional overbooks

• Process first-party requests and ensure forms are complete and accurate

• Receive outside correspondence (fax/letters) and forward to the appropriate agency/provider for patient care actions

• Route non-VA records to the appropriate provider for review and then to the appropriate agency prior to medical record inclusion

• Scan and index documents into CPRS VistA Imaging; review scan quality to ensure integrity

• Capture insurance and demographic information; counsel Veterans on coverage and required information to maximize reimbursement

• Enter insurance information and scan both sides of insurance cards

• Use advanced patient systems to support multiple clinics; monitor appointment availability and adjust schedules as needed

• Coordinate communications with the care team, VA medical centers, and external agencies (e.g., inpatient-to-outpatient discharge coordination)

• Process MyHealthyVet secure messaging, participate in team huddles/meetings, and support follow-up planning

• Enter information into the electronic record, monitor pre-visit/procedure readiness requirements, and evaluate whether immediate appointments are needed

• Run required reports and schedule consults/RTCs according to VHA directions, SOPs, and guidance

Requirements

• U.S. citizenship

• Selective Service registration for males born after 12/31/1959

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete required online onboarding and pre-employment document verification

• Participation in the seasonal influenza vaccination program

• High school diploma, GED equivalency, or proficiency certificate

• For GS-06: 1 year of creditable experience equivalent to GS-05

• Advanced knowledge of technical health care processes and policies that affect patient flow/access to care

• Advanced knowledge of medical terminology

• Ability to collaborate and communicate with interdisciplinary clinicians

• Ability to independently prioritize and meet deadlines while following established processes/policies/regulations

• Ability to communicate tactfully and effectively by phone, in person, electronically, and in writing

Benefits

• Paid Time Off: 37–50 days annual paid time off per year (plus sick leave and Federal holidays)

• Parental leave: up to 12 weeks paid after 12 months of employment

• Child care subsidy: eligible employees may receive up to 25% of eligible childcare costs (after 60 days), based on income and child eligibility

• Retirement: traditional federal pension (5 years vesting) and federal 401(k) with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care options