Advanced Medical Support Assistant (AMSA) - Primary Care

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA) in Primary Care

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

Description

The Advanced Medical Support Assistant (AMSA) provides expert clerical and administrative patient care support within an interdisciplinary, coordinated care delivery model across Primary Care clinics (including Women’s Health) and, as needed, the Front Desk/Emergency Department. The role uses advanced clinic workflow processes and multiple patient information systems to support access to care, schedule appointments (including telehealth/video), manage patient communications, and coordinate follow-up. The AMSA recommends improvements to clinic procedures, monitors clinic schedules and availability, and collaborates with the care team to ensure timely patient access.

Responsibilities

• Support coordinated patient care using specialized administrative judgment and clinic workflow processes

• Review appointment availability and utilization; monitor clinic schedules across multiple clinics and specialties

• Recommend changes to existing clinic procedures based on current administrative guidelines

• Communicate with patients, interdisciplinary teams, VA medical centers, and other agencies (including inpatient-to-outpatient discharge and follow-up coordination)

• Schedule/cancel/reschedule appointments and consults; handle telehealth/video appointments; enter no-show information

• Monitor appointment requests from multiple electronic sources; process incoming patient communications in multiple formats

• Participate in team huddles/meetings to plan, problem-solve, and follow up on patient care

• Evaluate patient information and clinic schedules to determine whether immediate appointments are needed

Requirements

• U.S. citizen

• Complete all required application steps, including the required online assessment

• Proficient in written and spoken English

• Subject to background/security investigation

• Selectative Service registration required for males born after 12/31/1959

• Complete online onboarding and provide acceptable identification for pre-employment requirements

• Seasonal influenza vaccination required for VA Health Care Personnel

• Complete a 1–2 year trial period as a condition of employment

• High school diploma/GED (or equivalent) per basic eligibility

• Qualifying MSA/administrative patient support experience or equivalent KSAs for the grade level (GS-5/GS-6)

Benefits

A comprehensive federal benefits package for eligible employees (details depend on position type).