Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA), Mental Health Division

• Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.

• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative and patient support services within the Mental Health Division to help ensure timely, efficient, and high-quality care for Veterans. The role coordinates and monitors clinic schedules and access to care, manages patient records and administrative documentation, and supports interdisciplinary healthcare teams. You will act as a primary point of contact and help improve clinic operations through audits, surveys, and data validation.

Responsibilities

• Coordinate and schedule patient appointments using Advanced Clinic Access principles

• Maintain clinic schedules, patient records, referrals, and administrative documentation

• Monitor clinic access, patient flow, provider availability, and compliance with scheduling directives

• Serve as a primary point of contact for Veterans, families, caregivers, and staff

• Support staffing coordination, training, reporting, and quality assurance activities

• Conduct audits, surveys, workflow reviews, and data validation

• Generate and analyze workload and performance reports

• Collaborate with interdisciplinary clinical teams to ensure continuity of services

• Provide coverage during staffing shortages and support special projects

• Serve as a timekeeper/backup timekeeper and maintain personnel records and administrative resources

• Support outreach initiatives (e.g., Veteran Justice Outreach, Suicide Prevention, Mental Health Social Work)

• Identify process improvement opportunities for patient access, customer service, clinic operations, and revenue cycle activities

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• High school diploma or GED/equivalent

• Complete all required steps in the process, including an online assessment

• Selective Service registration required for eligible males

• Subject to background/security investigation

• Complete online onboarding and meet pre-employment identity requirements

• Seasonal influenza vaccination required for VA Health Care Personnel

• Meet GS-06 Advanced Medical Support Assistant qualification (including required KSAs)

Benefits

A comprehensive federal employee benefits package is available; eligibility depends on the specific position and appointment type.